Customer Service

Standard Operational Procedure

  1. Acceptance of quotation
  2. Client schedules pick-up
  3. Client prepares an online collection request using the Electronic Consignment Note System managed by the National Environmental Agency
  4. TEC prepares the required documents and arranges logistics for collection of any toxic industrial waste
  5. Client generates a Consignment Note upon TEC’s collection of waste
  6. Waste arrives at TEC’s facility and TEC confirms the Consignment Note data online, verifying the client’s waste collection information indicated in their online submission.

Group Support

Consolidating and streamlining our efforts to provide you top-notch customer service means that all our clients receive quick support in resolving technical, administrative, or service issues. TEC is committed in providing the best experience for all our clients. For more information on our services, please contact us directly.


Technical Sales Support

As part of our service to our clients, TEC’s technical sales support team will provide an initial assessment of your waste management needs at no charge. Following this, our on-site chemists, operational experts, and technical staff will devise a custom solution to fit the client’s needs. To arrange for us to visit your plant, please contact us directly.